• How To Shop at Bebida
  • How do I start shopping?
  • How do I register?
  • Can I order to a different address?
  • How do I find products?
  • How do I add to & amend my basket?
  • How do I choose a delivery slot?
  • About Special Offers
• My Account
  • How do I change my address?
  • I'd like to add another delivery address
  • How do I update my personal details?
  • I've forgotten my password
  • I want to remove myself from mailing lists
• Your order
  • How do I add to or amend my order?
  • How do I cancel my order?
  • My order history
  • How do I check my delivery time?
  • How do I return products?
• Payment and Checkout
  • How do I checkout?
  • What credit card/debit cards do you accept for payment?
  • Are online prices the same as in-store prices?
  • How is my order confirmed?
  • Our privacy and security policy
• About Deliveries
  • Do Bebida deliver in my area?
  • What hours do you deliver?
  • What are the delivery charges?
  • How do you deliver?
  • Who can sign for a delivery?
  • What happens if I am not in?
  • What is your returns policy?
  • What if my delivery is late?
• Problems with my delivery
  • My grocery order has items missing
  • My delivery is late
  • I have unwanted / damaged items
  • I haven't received my discounts
  • I have missed my delivery
  • I have forgotten my delivery time
• Technical Help
  • I am having problems connecting to the site
  • I am having problems registering
  • I am having problems adding/subtracting items from my basket
  • I am having problems signing in to my account. I receive the error “Sorry, but we couldn't sign you in”.
  • When I try to sign in I get returned to the same page
  • I am having problems accessing the checkout
  • Errors appear when I try to confirm my order at the checkout
  • Technical requirements
• Grocery Product Terms & Conditions
  • Prices
  • Availability
  • Acceptance
  • Delivery
  • Returns of non-perishable items
  • Cancellation
  • Payment
  • General
  • Customer services
• General Terms & Conditions
  • Use of the Bebida.ae Site
  • Amendments
  • Registration
  • Password and security
  • Refunds on promotional offers
  • Excluded Services
  • Intellectual property
  • Limitations
  • Availability of the Bebida.ae Site
  • Bebida.ae's right to suspend or cancel your registration
  • Bebida.ae's liability
  • Third Party Websites
  • Advertising and Sponsorship
  • Applicable Law
  • International Use
  • Expiry Date on Payment Card
  • Miscellaneous
• Privacy Policy
  • Information collected
  • Use of your information and your preferences
  • Disclosures of your information
  • Other web sites
  • Cookies
  • Access rights
• Contact Us

We are sorry if there are missing items from your order. Please fill in our items missing form using the notes section to detail the problems or queries you have with products you have received. Please call our Customer Helpline on 800 60 30 if your query relates to more than 5 products.

Back to top

We try our very best to inform our customers of any potential delay as soon as possible. Occasionally delays can happen which are often beyond our control. You should receive a call to inform you about the late delivery. If for any reason you don't receive a call, please contact Customer Services on 800 60 30. Lines are open 9am to 7pm Saturday to Thursday.

Back to top

Our driver should announce all substitutions and out of stock items. If you receive a substituted item that you do not want to keep, you can return it to the driver and they will make arrangements to refund your payment card for the unwanted item. If you discover a problem after the driver has left you can contact Customer Services on 800 60 30 between 11am and 9pm Saturday to Thursday. If you receive any damaged items, please fill in our grocery products form using the notes section to provide as much detail as possible about the products you have received

Back to top

We are sorry that you have not received your discounts. Please fill in our Contact Us form providing us with you order number and information about the discounts you expected to receive so that we can investigate this problem on your behalf.

Back to top

The driver will leave a card stating the date and time they called. Please contact the number on the card to arrange a second delivery..

Back to top

You can check your delivery time by going to your account with your email address and password. Click on the 'My Account' link at the top right of the page, and then go to 'View the orders I have made.' Click on to see your order detils including your delivery time and date.

Back to top